Privacy policy.

Your privacy is important to us. It is Grey and Copper's policy to respect your privacy regarding any information we may collect from you at any point during the process.

This Privacy Policy describes how your personal information is collected and used when you visit or make a purchase from www.greyandcopper.com (the “Site”). This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the use of cookies or software, and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. 

If you have any questions about this privacy policy, you can contact us using the form on this website.

 

Information we collect

Information you supply to us

You supply us with information about you including your name and email address when submitting a contact form.

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Financial Data including payment card details are collected, stored and processed by Stripe solely for purposes of completing your purchase. We do not store or use your credit card information. Stripe and any other third party payment service providers will be responsible for your payments information, which will be subject to the privacy policy of Stripe (available here), or any other third party service provider as applicable.

 

Information our website collects automatically

When you visit the Site, we collect non-personal information about you such as:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

This data is tracked by Squarespace, our website analytics provider, to learn about site traffic and activity. (For further information, see the Squarespace privacy policy.) However, we do not match your IP address to any other information that would identify you as a unique individual person.

 

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

 

 

How we use your personal information

We may use your personal information to:

  • receive/reply to an enquiry that you have made;

  • process orders and payments that you have made;

  • to carry out our obligations arising from any contracts entered into by you and us;

  • seek your views or comments on the services we provide;

  • notify you of changes to our services;

  • send you communications which you have requested and that may be of interest to you. We will not contact you for marketing purposes unless you have given your prior consent. 

 

Automatically generated emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your Customer Account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or until such time as you request that we delete your information.

 

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. 

We may pass your information to our third party service providers as mentioned above, for the purposes of completing tasks and providing services to you on our behalf (for example to process payments or send order emails). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and not to use it for their own direct marketing purposes. We can provide information on which services have access to your data in their role as data processor for Grey and Copper upon request.

 

How you can access and update your information

If you change email address, or any of the other information we hold is inaccurate or out of date, you can contact us here to request that we update it.

You have the right to ask for a copy of the information that we hold about you. You also have the right to request that we delete the information that we hold about you.

To make such a request, you can opt-out by emailing us here . All of the personal data we hold on you will be deleted within 7 days.

 

Security precautions

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with a minimum 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear next to the web address.

Non-sensitive details (eg name, email address) are transmitted over the Internet, and although this website and any other systems we use for data capture use SSL protection, we cannot guarantee that the data will be 100% secure when it is transmitted. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through enquiry forms, registration forms, or email enquiries, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. 

 

External website links

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

 

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.